CreativEdge, a bustling creative agency, was struggling with managing the influx of client queries and requests. They turned to Deskhero to streamline their customer support process. The agency used Deskhero's structured data lists and custom fields to categorize and prioritize tickets, ensuring that urgent matters were addressed promptly.
With Deskhero's custom email domains and user groups, CreativEdge was able to create a unified communication channel for each of their clients. This allowed them to keep track of all client interactions in one place, improving their response time and overall client satisfaction.
CreativEdge also leveraged Deskhero's advanced AI capabilities to automate their responses. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero was able to generate suggested replies. This significantly reduced the time taken to respond to client queries, allowing the team to focus on their creative work.
Additionally, Deskhero's AI capabilities enhanced the search results in their knowledge base. The AI analyzed the content of the queries and matched them with relevant articles, making it easier for clients to find the information they needed.
The integration of Deskhero into CreativEdge's operations has significantly improved their client communication and support processes. The team can now focus more on their creative work, knowing that their client support is being efficiently managed by Deskhero.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly reduces the time taken to respond to client queries.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI analyzes the content of the queries and matches them with relevant articles in the knowledge base, making it easier for clients to find the information they need.
Can Deskhero manage multiple client communications at once?
Yes, with Deskhero's custom email domains and user groups, you can create a unified communication channel for each of your clients, allowing you to manage multiple client communications effectively.
* This article provides an example of how a fictive company in the Creative Agency Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
