Creative Minds Studio receives numerous client queries daily about their ongoing projects, design concepts, and payment procedures. Managing these inquiries was becoming a significant challenge until they implemented Deskhero. The platform's ticket management system allowed them to efficiently organize and respond to customer tickets, reducing response times and increasing customer satisfaction.
With the help of Deskhero's AI capabilities, the studio was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed the AI to generate suggested replies based on the context of the inquiry, significantly reducing the time spent by support staff on each ticket.
Deskhero's knowledge base feature was also instrumental in providing self-help options to clients. The AI used the information from uploaded files and scraped website data to create comprehensive knowledge base articles. This reduced the number of basic inquiries, freeing up the support team to focus on more complex issues.
The custom email domains feature of Deskhero provided a professional touch to the studio's communication, while user groups helped in assigning specific tasks to the relevant team members. The kanban board gave a clear overview of the status of each ticket, improving overall workflow.
Overall, Deskhero's advanced AI capabilities have transformed the way Creative Minds Studio handles customer support, making it more efficient and effective.
How has Deskhero improved the response time to customer queries?
Deskhero's AI capabilities generate suggested replies based on the context of the inquiry, reducing the time spent by support staff on each ticket.
How does Deskhero help in providing self-help options to clients?
Deskhero's AI uses the information from uploaded files and scraped website data to create comprehensive knowledge base articles, providing self-help options to clients.
How does Deskhero enhance the workflow of the customer support team?
Deskhero's user groups and kanban board features help in assigning specific tasks to the relevant team members and give a clear overview of the status of each ticket, improving overall workflow.
* This article provides an example of how a fictive company in the Creative Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
