CreditResolve handles numerous dispute resolution queries daily. The nature of these queries often requires in-depth knowledge of the company's policies and procedures. With Deskhero, they were able to automate the process of sorting and responding to these tickets, improving the quality of their customer support.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and in line with the company's policies.
The REST API feature of Deskhero allows CreditResolve to integrate the platform with their existing systems, ensuring a seamless workflow. The knowledge base feature enables them to create a repository of information that can be easily accessed by the customer support team, further enhancing their efficiency.
Deskhero's user groups feature allows CreditResolve to segment their customer support team based on expertise, ensuring that each query is handled by the most qualified person. The kanban board provides a visual overview of the ticket management process, helping the team stay organized and on top of their tasks.
Overall, Deskhero's AI capabilities have significantly enhanced the quality of customer support at CreditResolve, leading to improved customer satisfaction.
How has Deskhero improved the quality of customer support at CreditResolve?
Deskhero's AI capabilities generate suggested replies based on a wealth of relevant data, ensuring the accuracy of responses and improving the quality of customer support.
How does Deskhero integrate with existing systems at CreditResolve?
Deskhero's REST API feature allows CreditResolve to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero help manage the customer support team at CreditResolve?
Deskhero's user groups feature allows CreditResolve to segment their customer support team based on expertise, ensuring that each query is handled by the most qualified person.
* This article provides an example of how a fictive company in the Credit bureaus and related activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
