CreditScope receives thousands of customer inquiries daily, ranging from credit score checks to dispute resolutions. The vast volume of tickets was overwhelming their customer support team, leading to delayed responses and dissatisfied customers.
With Deskhero, CreditScope was able to categorize and manage tickets effectively using the kanban board feature. The AI capabilities helped in automatically sorting tickets based on urgency and topic, significantly reducing manual sorting time.
Deskhero's AI also enhanced the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files, the AI could find relevant content quickly. This feature improved the efficiency of the support team by providing them with suggested replies and information to resolve customer queries faster.
The knowledge base feature of Deskhero allowed CreditScope to create a comprehensive database of common issues and solutions. The AI capabilities were used to generate articles from word, powerpoint, and pdf files, making it easier for the support team to find and share information with customers.
Overall, Deskhero's advanced AI capabilities have significantly improved CreditScope's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on urgency and topic. This helps in prioritizing and managing tickets more effectively.
How does the AI enhance search results within Deskhero?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This enhances the search results and provides suggested replies to resolve customer queries faster.
How does the knowledge base feature work with AI?
The AI capabilities of Deskhero can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easier for the support team to find and share information with customers.
* This article provides an example of how a fictive company in the Credit Bureaus industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
