TrustCredit deals with a high volume of customer queries daily, which was causing delays in response times and affecting customer satisfaction. They needed a solution to manage and respond to these queries more effectively.
By implementing Deskhero, TrustCredit was able to utilize the platform's AI capabilities to manage tickets efficiently. The AI sorted tickets based on their content and urgency, allowing the customer service team to prioritize and respond to critical issues promptly.
Deskhero's AI also improved the platform's search functionality. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provided relevant content and suggested replies to the customer service team. This feature significantly reduced the time taken to resolve customer queries.
The knowledge base feature of Deskhero enabled TrustCredit to create a detailed database of common queries and solutions. The AI capabilities were used to generate articles from various file types, making it easier for the customer service team to find and share information.
Overall, Deskhero's advanced AI capabilities have greatly enhanced TrustCredit's customer service efficiency, leading to quicker response times and higher customer satisfaction.
How does Deskhero's AI sort tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on urgency and topic. This allows the customer service team to prioritize and respond to critical issues promptly.
How does the AI improve the platform's search functionality?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content and suggested replies. This improves the search functionality and reduces the time taken to resolve customer queries.
How does the knowledge base feature work with AI?
The AI capabilities of Deskhero can generate knowledge base articles from various file types. This makes it easier for the customer service team to find and share information.
* This article provides an example of how a fictive company in the Credit Bureaus industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
