BankSecure receives a high volume of customer queries daily, ranging from card activation issues to transaction disputes. By leveraging Deskhero's advanced AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to customer queries and increased customer satisfaction.
With Deskhero's AI-powered search bar, BankSecure's support team can quickly find relevant information from their comprehensive knowledge base, uploaded files like policies or manuals, and even scraped website data. This has made it easier for them to resolve complex queries and provide accurate information to customers.
BankSecure also leverages Deskhero's AI capabilities to manage their tickets more effectively. The AI can prioritize tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This has resulted in a significant reduction in ticket resolution time.
Deskhero's custom fields and structured data lists have enabled BankSecure to categorize and track customer queries more effectively. They can now easily identify common issues and trends, which helps them improve their services and policies.
Finally, BankSecure uses Deskhero's REST API to integrate their customer support services with other business systems. This has improved their operational efficiency and provided a seamless experience for their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses advanced algorithms to search through the knowledge base, uploaded files, and scraped website data. It provides relevant results based on the search query.
How does Deskhero's AI prioritize tickets?
Deskhero's AI analyzes the content of the tickets to determine their urgency and complexity. It then prioritizes the tickets accordingly, ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Credit card issuing and merchant banking activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
