CreditCraze was struggling to manage the increasing volume of customer support tickets. With Deskhero's ticket management system and AI capabilities, the company is now able to handle the high volume of tickets efficiently.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to categorize and prioritize tickets. This has significantly improved CreditCraze's response times, enhancing customer satisfaction.
The AI also generates suggested replies based on the embeddings, which has reduced the time spent by the support team in crafting responses. This has improved the team's productivity and the overall customer experience.
CreditCraze also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information from the knowledge base, previous tickets, and other resources. This has further enhanced the efficiency of the company's customer support team.
Furthermore, CreditCraze uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's ticket management process.
How does Deskhero's AI enhance the efficiency of ticket management?
Deskhero's AI enhances the efficiency of ticket management by leveraging OpenAI Embeddings from various sources to categorize and prioritize tickets, and by generating suggested replies.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by enabling faster and more accurate responses to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Credit card issuing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
