Cardify's customer support team was facing challenges in managing the high volume of support tickets. With Deskhero's ticket management system and AI capabilities, the team is now able to quickly categorize and prioritize tickets, resulting in faster response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been instrumental in helping Cardify's support team find relevant content quickly and efficiently.
The AI also generates suggested replies based on the embeddings, which has significantly reduced the time spent by the support team in crafting responses. This has not only improved the team's productivity but also the overall customer satisfaction.
With Deskhero's comprehensive search bar powered by AI, Cardify's support team can quickly find relevant information from the knowledge base, previous tickets, and other resources. This has further enhanced the team's efficiency in resolving customer queries.
Cardify also uses the REST API provided by Deskhero to integrate the platform with its existing systems. This seamless integration has further streamlined the company's customer support operations.
How does Deskhero's AI enhance the efficiency of the customer support team?
Deskhero's AI enhances the efficiency of the customer support team by leveraging OpenAI Embeddings from various sources to find relevant content quickly, generating suggested replies, and enhancing search results.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by enabling the support team to respond to customer queries faster and more accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Credit card issuing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
