CreditSolutions had a vast amount of information in various formats like Word, PowerPoint, and PDF files. They used Deskhero's feature of generating knowledge base articles from these files to create a comprehensive and easily accessible knowledge base.
Deskhero's advanced AI capabilities were employed to analyze the uploaded files and generate OpenAI Embeddings. These embeddings were used to find relevant content and enhance the search results within the knowledge base.
With the help of Deskhero's AI, CreditSolutions was able to provide suggested replies based on the knowledge base articles. This significantly reduced the workload of the customer support team and improved the customer self-service experience.
CreditSolutions also utilized Deskhero's custom fields and structured data lists to categorize and organize the knowledge base articles, making them easier to navigate and search.
By leveraging Deskhero's AI capabilities, CreditSolutions has significantly enriched their knowledge base and improved the customer self-service experience.
How did Deskhero help CreditSolutions enrich their knowledge base?
Deskhero helped CreditSolutions enrich their knowledge base by generating articles from various file formats, using AI to enhance search results, providing suggested replies based on the knowledge base articles, and organizing the articles using custom fields and structured data lists.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI enhances search results in the knowledge base by analyzing the uploaded files and generating OpenAI Embeddings. These embeddings are used to find relevant content and improve the accuracy of the search results.
How does Deskhero improve the customer self-service experience?
Deskhero improves the customer self-service experience by providing suggested replies based on the knowledge base articles, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Credit Card Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
