PaySecure was facing challenges in managing their customer support workflow due to the high volume of support tickets. They used Deskhero's user groups and tickets management features to organize their support team and manage tickets more efficiently.
Deskhero's advanced AI capabilities were leveraged to analyze previous tickets and knowledge base articles. The AI generated suggested replies for incoming queries, which not only reduced the response time but also ensured consistent quality of responses.
PaySecure also used Deskhero's website scraping feature to gather relevant information from their website. This data was used by the AI to enhance the search results, helping the support team find the required information faster.
Furthermore, PaySecure integrated Deskhero with their existing systems using the REST API. This allowed for seamless data exchange and further streamlined the customer support workflow.
By leveraging Deskhero's advanced AI capabilities, PaySecure has significantly streamlined their customer support workflow and improved the quality of their services.
How did Deskhero help streamline PaySecure's customer support workflow?
Deskhero helped streamline PaySecure's customer support workflow by organizing the support team and managing tickets more efficiently, generating suggested replies using AI, enhancing search results with website scraped data, and integrating with existing systems for seamless data exchange.
How does Deskhero's AI ensure consistent quality of responses?
Deskhero's AI ensures consistent quality of responses by analyzing previous tickets and knowledge base articles. It uses this information to generate suggested replies that are accurate and relevant to the incoming queries.
How does Deskhero's website scraping feature enhance search results?
Deskhero's website scraping feature gathers relevant information from the company's website. This data is used by the AI to enhance the search results, providing more accurate and relevant information to the support team.
* This article provides an example of how a fictive company in the Credit Card Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
