CrisisMaster Consulting, a leading firm in crisis communications, uses Deskhero to manage their client inquiries and provide timely, accurate responses. The company deals with a high volume of complex, critical issues that require immediate attention and expert knowledge. To handle this, they utilize Deskhero's AI-powered ticket management system. The system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI capabilities also enhance the search results within the platform. When a consultant searches for information related to a client's crisis, the AI uses embeddings from all available data sources to provide the most relevant content. This feature has proven invaluable in situations where time is of the essence and finding the right information quickly can make a significant difference in the outcome of a crisis.
Deskhero's AI also assists in maintaining and optimizing CrisisMaster's extensive knowledge base. It generates articles from Word, PowerPoint, and PDF files, and even scrapes data from websites, keeping the knowledge base up-to-date with the latest information in the field of crisis communication.
Furthermore, the AI capabilities extend to customizing the user experience. Based on the data gathered from user interactions and inquiries, the AI can suggest custom fields and user groups, helping to streamline the workflow and improve the efficiency of the team.
Overall, CrisisMaster Consulting has found Deskhero's advanced AI capabilities to be a game-changer in their operations, enabling them to respond to crises more effectively and efficiently.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces response times and ensures that the responses are accurate and relevant.
How does the AI assist in maintaining the knowledge base?
The AI generates articles from Word, PowerPoint, and PDF files, and scrapes data from websites. This keeps the knowledge base up-to-date with the latest information in the field of crisis communication.
How does the AI customize the user experience?
Based on the data gathered from user interactions and inquiries, the AI can suggest custom fields and user groups. This helps to streamline the workflow and improve the efficiency of the team.
* This article provides an example of how a fictive company in the Crisis Communications Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
