GuardianLife Reinsurance, a key player in the critical illness reinsurance industry, was dealing with an increasing volume of customer queries and a complex ticket management system. They decided to implement Deskhero to streamline their processes.
Deskhero's structured data lists and custom fields allowed GuardianLife Reinsurance to manage their tickets effectively. The platform's AI capabilities were used to analyze previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content was then used to generate suggested replies for customer queries, significantly reducing the time taken to respond. The AI also enhanced the search results, making it easier for the support team to find the information they needed quickly.
GuardianLife Reinsurance also found Deskhero's website scraping feature useful for keeping their knowledge base updated with the latest information in the critical illness reinsurance sector.
By leveraging Deskhero's AI capabilities, GuardianLife Reinsurance was able to manage their ticket system efficiently and provide high-quality customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This helps in categorizing and prioritizing tickets effectively, leading to efficient ticket management.
How does Deskhero's AI improve customer support?
Deskhero's AI generates suggested replies for customer queries by analyzing relevant content from various sources. This reduces the time taken to respond to queries and improves the quality of responses, thereby enhancing customer support.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to scrape data from relevant websites. This can be used to keep the knowledge base updated with the latest information, enhancing the quality of responses to customer queries.
* This article provides an example of how a fictive company in the Critical Illness Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
