CrochetCraft Creations is known for its intricate designs and high-quality crochetwear. However, the company was struggling with managing customer queries, complaints, and requests for custom orders. They decided to implement Deskhero to streamline their customer support process.
With Deskhero's advanced AI capabilities, CrochetCraft Creations was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them find relevant content quickly and efficiently, which was then sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered ticket management system allowed the customer support team to handle queries more efficiently, reducing response times significantly. The system also helped in identifying common issues and trends, enabling the team to proactively address them and improve overall customer satisfaction.
Deskhero's comprehensive search bar and REST API further enhanced the team's ability to quickly find and retrieve information. This not only improved the efficiency of the customer support team but also provided a better experience for the customers.
Overall, Deskhero's advanced AI capabilities have transformed CrochetCraft Creations' customer support process, making it more efficient and effective.
How has Deskhero improved response times?
Deskhero's advanced AI capabilities help in quickly finding relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI-powered ticket management system work?
Deskhero's ticket management system uses AI to categorize and prioritize tickets based on their content. It also identifies common issues and trends, enabling the customer support team to proactively address them.
What other benefits does Deskhero provide?
Apart from improving response times and streamlining the ticket management process, Deskhero also provides features like a comprehensive search bar and a REST API that enhance the ability to quickly find and retrieve information, thereby improving overall efficiency.
* This article provides an example of how a fictive company in the Crochetwear production and finishing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
