CruiseMaster, a popular cruise line reservation service, struggled with efficiently accessing their extensive knowledge base to resolve customer queries. They turned to Deskhero to leverage its advanced AI capabilities to improve their knowledge base access.
Deskhero's AI capabilities were used to analyze CruiseMaster's knowledge base articles, previous tickets, uploaded files, and scraped website data. This analysis helped in enhancing the search results, making it easier for the support team to find relevant information.
The AI-powered comprehensive search bar provided by Deskhero gave the support team quick and easy access to the required information from the knowledge base, thereby improving their efficiency.
Deskhero also allowed CruiseMaster to generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and maintain the knowledge base.
Finally, Deskhero's REST API enabled CruiseMaster to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How did Deskhero enhance the search results of CruiseMaster's knowledge base?
Deskhero's AI capabilities analyzed CruiseMaster's knowledge base articles, previous tickets, uploaded files, and scraped website data to enhance the search results, making it easier for the support team to find relevant information.
How did Deskhero improve the efficiency of CruiseMaster's support team?
The AI-powered comprehensive search bar provided by Deskhero gave the support team quick and easy access to the required information from the knowledge base, thereby improving their efficiency.
How did Deskhero's REST API benefit CruiseMaster?
Deskhero's REST API enabled CruiseMaster to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
* This article provides an example of how a fictive company in the Cruise line reservation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
