SeaJourney, a renowned cruise line reservation service, faced challenges in managing high volumes of customer tickets. They turned to Deskhero to leverage its advanced AI capabilities to streamline their ticket management process.
With Deskhero, SeaJourney was able to implement a structured data list and custom fields to categorize and prioritize customer tickets effectively. This led to improved ticket management and faster resolution times.
The AI capabilities of Deskhero were used to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helped generate suggested replies, significantly reducing the time taken by the support team to respond to customer queries.
Deskhero's Kanban board provided a visual overview of the ticket management process, helping the support team track and manage tickets more efficiently.
Finally, the use of Deskhero's REST API allowed SeaJourney to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How did Deskhero improve the ticket management process of SeaJourney?
Deskhero enabled SeaJourney to implement a structured data list and custom fields for categorizing and prioritizing customer tickets, leading to improved ticket management. The Kanban board provided a visual overview of the ticket management process, helping the support team track and manage tickets more efficiently.
How did Deskhero reduce the response time of SeaJourney's customer support?
Deskhero's AI capabilities analyzed previous tickets and other resources to generate suggested replies, drastically reducing the time taken by the support team to respond to customer queries.
How did Deskhero's REST API benefit SeaJourney?
Deskhero's REST API allowed SeaJourney to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and minimal disruption to their operations.
* This article provides an example of how a fictive company in the Cruise line reservation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
