Oceanic Cruises receives a high volume of customer queries daily, ranging from booking inquiries to specific requests about onboard amenities. To manage these efficiently, they use Deskhero's ticket management feature. The advanced AI capabilities of Deskhero enable the company to sort and prioritize tickets based on urgency and relevance, significantly reducing response time.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This not only speeds up the process but also ensures consistency in responses, improving overall customer satisfaction.
Oceanic Cruises also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This makes it easy for the company to keep their knowledge base updated with the latest information.
Deskhero's comprehensive search bar, powered by AI, helps the customer support team find relevant content quickly and easily. The search results are enhanced by the AI, which uses OpenAI embeddings to find the most relevant content.
With the REST API, Oceanic Cruises has been able to integrate Deskhero with their existing systems, making it a seamless part of their operations. The advanced AI capabilities of Deskhero have transformed their customer support, making it more efficient and effective.
How does the AI prioritize tickets?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to understand the context and urgency of each ticket. It then prioritizes them accordingly.
How does the AI enhance the search results?
The AI uses OpenAI embeddings to understand the context of the search query and find the most relevant content. It then enhances the search results with this content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Cruise Ship Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
