CruiseMaster Liners receives a multitude of customer queries and complaints daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero generate suggested replies based on previous tickets and knowledge base articles, enabling the support team to respond faster and more accurately.
The company also utilizes Deskhero's kanban board to visualize their workflow. The AI capabilities enhance this process by learning from past tickets and automatically moving them through the workflow based on their content and status.
CruiseMaster Liners maintains a detailed knowledge base for customers to find information independently. Deskhero's AI capabilities improve the search functionality by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes it easier for customers to find the information they need.
Deskhero's website scraping feature is used by the company to keep their knowledge base updated. The AI capabilities analyze the scraped data and update the knowledge base, ensuring that the information is always relevant and up-to-date.
Lastly, CruiseMaster Liners uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to utilize the AI capabilities of Deskhero across all their customer support channels.
How does Deskhero's AI capabilities enhance the kanban board?
Deskhero's AI learns from past tickets and automatically moves them through the workflow based on their content and status. This helps in visualizing the workflow and managing the tickets more efficiently.
How does Deskhero's AI improve the knowledge base search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search functionality in the knowledge base. This helps customers find the information they need more easily.
How does Deskhero's website scraping feature work with the AI capabilities?
Deskhero's AI capabilities analyze the data scraped from websites and update the knowledge base accordingly. This ensures that the information in the knowledge base is always relevant and up-to-date.
* This article provides an example of how a fictive company in the Cruise Ships and Ocean Liners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
