Voyage Cruises, a renowned cruise ship company, faced challenges in maintaining an up-to-date and comprehensive knowledge base. They turned to Deskhero for a solution.
Deskhero's AI capabilities were instrumental in generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped data from the company's website. This ensured that the knowledge base was always updated with the latest information.
The AI also utilized OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. This content was then used to generate suggested replies, enhancing the effectiveness of the knowledge base.
The advanced search bar feature powered by AI made it easier for the support team to find relevant information quickly, reducing the time spent on each ticket and improving overall efficiency.
By leveraging Deskhero's AI capabilities, Voyage Cruises has significantly improved the quality of their knowledge base, leading to better customer support and reduced workload on their support team.
How does Deskhero help in maintaining an up-to-date knowledge base?
Deskhero's AI generates knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped data from the company's website, ensuring the knowledge base is always updated.
How does Deskhero's AI enhance the effectiveness of the knowledge base?
The AI utilizes OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. This content is then used to generate suggested replies, enhancing the effectiveness of the knowledge base.
How does Deskhero improve the efficiency of the support team?
Deskhero's advanced search bar feature powered by AI makes it easier for the support team to find relevant information quickly, reducing the time spent on each ticket and improving overall efficiency.
* This article provides an example of how a fictive company in the Cruise Ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
