CrabCare receives hundreds of inquiries daily regarding their crustacean preservation methods, products, and services. To manage these inquiries efficiently, they use Deskhero's ticket management system. The system's AI capabilities analyze the content of each ticket, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
With this information, Deskhero's AI generates suggested replies, which are then reviewed and sent by the customer support team. This significantly reduces the time spent on crafting responses, allowing the team to handle more tickets within a shorter time frame.
CrabCare also utilizes Deskhero's comprehensive search bar, enhanced by AI, to quickly find specific tickets or customer details. This feature is particularly useful when dealing with recurring issues or returning customers, as it allows the support team to access previous interactions and provide personalized service.
The AI capabilities extend to the knowledge base as well, where Deskhero automatically generates articles from uploaded Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Finally, CrabCare uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI-enhanced capabilities of Deskhero have significantly improved their customer support efficiency and customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the inquiry. It then uses this information to generate a suitable reply.
How does the AI-enhanced search bar work?
The search bar uses AI to analyze the search query and find relevant results from the tickets, user groups, and knowledge base. It can also identify patterns and trends in the data, providing more accurate results.
Can Deskhero's REST API be integrated with any system?
Yes, Deskhero's REST API is designed to be flexible and can be integrated with most existing systems.
* This article provides an example of how a fictive company in the Crustacean Preserving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
