GreenThumb Nurseries receives a large volume of customer inquiries daily, ranging from plant care advice to order status updates. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. However, the real game-changer is the platform's AI capabilities, which use OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like plant care manuals.
The AI system generates suggested replies for customer inquiries based on this analysis, significantly reducing response times and improving customer satisfaction. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
GreenThumb also utilizes Deskhero's knowledge base feature, where the AI system generates articles from uploaded Word, PowerPoint, and PDF files. This feature allows the company to easily create a comprehensive knowledge base without the need for manual data entry.
The company has also found Deskhero's website scraping feature beneficial. It allows them to gather valuable information from various gardening websites and forums, which the AI system then analyzes and incorporates into its suggested replies and search enhancements.
Overall, Deskhero's advanced AI capabilities have allowed GreenThumb Nureries to significantly improve their customer support efficiency and effectiveness.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like plant care manuals. It then uses this analysis to generate suggested replies to customer inquiries.
How does the AI system enhance search results?
The AI system analyzes all available data, including previous tickets, knowledge base articles, and uploaded files. It then uses this analysis to enhance search results, making it easier for the support team to find relevant information quickly.
How does the website scraping feature work?
The website scraping feature allows GreenThumb Nurseries to gather information from various gardening websites and forums. The AI system then analyzes this information and incorporates it into its suggested replies and search enhancements.
* This article provides an example of how a fictive company in the Cultivation and Propagation Of Horticultural Specialties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
