Blossom Botanics receives numerous customer queries about plant propagation and care. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero provide a significant boost to their customer service by using OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as propagation guides and care manuals.
By leveraging this analysis, the AI system generates suggested replies for customer queries, thereby reducing the response time and improving customer satisfaction. The AI also enhances search results, enabling the support team to find relevant information swiftly.
Blossom Botanics also leverages Deskhero's knowledge base feature. The AI system generates articles from uploaded Word, PowerPoint, and PDF files, allowing the company to build a comprehensive knowledge base without manual data entry.
Deskhero's website scraping feature is another tool that Blossom Botanics finds useful. It enables them to collect valuable information from various plant care websites and forums, which the AI system then analyzes and incorporates into its suggested replies and search enhancements.
Ultimately, Deskhero's advanced AI capabilities have enabled Blossom Botanics to significantly enhance their helpdesk services.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like propagation guides and care manuals. It then uses this analysis to generate suggested replies to customer queries.
How does the AI system enhance search results?
The AI system analyzes all available data, including previous tickets, knowledge base articles, and uploaded files. It then uses this analysis to enhance search results, making it easier for the support team to find relevant information quickly.
How does the website scraping feature work?
The website scraping feature allows Blossom Botanics to gather information from various plant care websites and forums. The AI system then analyzes this information and incorporates it into its suggested replies and search enhancements.
* This article provides an example of how a fictive company in the Cultivation and Propagation Of Horticultural Specialties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
