SeedlingNuts uses Deskhero's AI capabilities to manage their tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only improves the response time but also ensures that the replies are accurate and relevant.
With Deskhero's comprehensive search bar, SeedlingNuts' support team can easily find relevant content from their extensive knowledge base. The AI enhances the search results by leveraging OpenAI Embeddings from scraped website data, making it easier for the team to find the exact information they need to resolve customer issues.
Deskhero's advanced AI capabilities also enable SeedlingNuts to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that their knowledge base is always updated with the latest information and reduces the time and effort required to manually update it.
SeedlingNuts also uses Deskhero's user groups feature to assign tickets to specific teams or individuals based on their expertise. The AI capabilities of Deskhero help in automatically assigning tickets to the right teams or individuals, thereby improving the resolution time.
Finally, SeedlingNuts leverages Deskhero's REST API to integrate their helpdesk services with other business applications. This provides them with a unified view of their customer interactions and helps them gain insights to improve their customer support services.
How does Deskhero's AI capabilities improve the response time of SeedlingNuts' support team?
Deskhero's AI capabilities enable SeedlingNuts' support team to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only improves the response time but also ensures that the replies are accurate and relevant.
How does SeedlingNuts keep their knowledge base updated?
Deskhero's advanced AI capabilities enable SeedlingNuts to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that their knowledge base is always updated with the latest information and reduces the time and effort required to manually update it.
How does SeedlingNuts use Deskhero's user groups feature?
SeedlingNuts uses Deskhero's user groups feature to assign tickets to specific teams or individuals based on their expertise. The AI capabilities of Deskhero help in automatically assigning tickets to the right teams or individuals, thereby improving the resolution time.
* This article provides an example of how a fictive company in the Cultivation and Propagation Of Other Nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
