GrapevineGardens receives numerous inquiries about their grapevines. They use Deskhero's AI to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This has not only reduced the time taken to respond to customer queries but also improved the quality of the responses.
The company also uses Deskhero's AI to enhance search results. When customers search for information on the company's website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content. This has reduced the number of support tickets, as customers can find the information they need more easily.
GrapevineGardens also leverages Deskhero's website scraping feature. The AI uses this feature to scrape data from the company's website and other relevant sources, which is then used to improve suggested replies and search results. This has further improved the efficiency of their customer support.
Deskhero's custom fields and user groups features have enabled GrapevineGardens to categorize their customers and tailor their responses accordingly. This has improved the relevance of their customer interactions, leading to higher customer satisfaction.
Lastly, GrapevineGardens uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has simplified the management of their customer support, reducing operational costs.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI improves the quality of customer support responses by generating suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant content. This makes it easier for customers to find the information they need, reducing the number of support tickets.
What benefits does Deskhero's REST API offer?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This seamless integration simplifies the management of customer support, reducing operational costs.
* This article provides an example of how a fictive company in the Cultivation of Grapevines for Ornamental Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
