Shroom Solutions receives numerous customer inquiries daily about their mushroom packaging and preservation techniques. Managing these inquiries was becoming increasingly challenging. With Deskhero, they have been able to streamline their customer support operations by automating ticket management and leveraging AI for suggested replies.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate OpenAI Embeddings. These embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduces the response time and ensures that customers receive accurate and personalized responses.
Furthermore, the knowledge base feature of Deskhero allows Shroom Solutions to create a comprehensive database of information related to their products and services. Customers can easily search this database to find answers to their questions, reducing the number of tickets generated and freeing up the customer support team to handle more complex inquiries.
The custom fields and structured data lists features of Deskhero allow Shroom Solutions to categorize and prioritize tickets based on their urgency and relevance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Finally, the REST API of Deskhero allows Shroom Solutions to integrate their existing systems with the platform, creating a unified and efficient customer support ecosystem.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response time.
How does the knowledge base feature reduce the number of tickets generated?
The knowledge base feature allows companies to create a comprehensive database of information. Customers can search this database to find answers to their questions, reducing the need to generate a ticket for every inquiry.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a unified customer support ecosystem.
* This article provides an example of how a fictive company in the Cultivation/Harvesting/Processing/Preservation/Packaging etc.of mushrooms Other non-perennial crop growing n.e.c industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
