Cultural Odyssey has a vast knowledge base including articles, presentations, and manuals about different cultures, traditions, and customs. They use Deskhero's AI capabilities to automatically generate knowledge base articles from these resources. This not only saves time but also ensures that the information is accurate and up-to-date.
The company also uses Deskhero's AI to manage their tickets more efficiently. The AI leverages OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time spent by the support team on each ticket.
Deskhero's website scraping feature is used by Cultural Odyssey to keep track of cultural events around the world. The AI then uses this data to enhance search results, providing customers with the most relevant and current information.
Furthermore, Cultural Odyssey uses the custom fields and user groups features to categorize their customers based on their interests. This allows the AI to provide personalized suggestions and responses.
Overall, Deskhero's advanced AI capabilities have helped Cultural Odyssey improve their customer support efficiency and quality, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies. This reduces the time spent by the support team on each ticket, improving efficiency.
How does Cultural Odyssey use Deskhero's website scraping feature?
Cultural Odyssey uses Deskhero's website scraping feature to keep track of cultural events around the world. The AI then uses this data to enhance search results.
How does Deskhero's AI provide personalized customer support?
Cultural Odyssey uses the custom fields and user groups features to categorize their customers based on their interests. The AI then uses this data to provide personalized suggestions and responses.
* This article provides an example of how a fictive company in the Cultural Enrichment Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
