The Cultural Heritage Museum receives a high volume of inquiries related to exhibit details, ticketing information, and event schedules. To manage these effectively, they utilize Deskhero's ticket management feature, which categorizes and prioritizes tickets based on urgency and topic. This ensures that all inquiries are addressed in a timely manner.
Deskhero's AI capabilities play a crucial role in enhancing the museum's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to generate suggested replies. This significantly reduces the time spent by support staff on crafting responses, allowing them to focus on more complex issues.
Furthermore, the museum uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This feature automatically extracts and updates information from the museum's website, ensuring that the most current information is always available for generating responses.
The museum also utilizes Deskhero's comprehensive search bar, which uses AI to enhance search results. This allows support staff to quickly find relevant information, further speeding up response times.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of the Cultural Heritage Museum's customer support, leading to increased visitor satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically extracts and updates information from your website, ensuring that the most current information is always available for generating responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to enhance search results. This allows you to quickly find relevant information, speeding up response times.
* This article provides an example of how a fictive company in the Cultural, Recreational, and Sporting Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
