Cultural Harmony organizes numerous events throughout the year, leading to a high volume of customer queries about event details, ticket booking, and venue information. Managing these queries manually was proving to be a challenge. With Deskhero's advanced AI capabilities, the company has been able to automate its customer support, leading to more efficient service.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like event schedules and venue details to generate suggested replies. This has not only improved the quality of responses but also reduced the response time significantly.
The AI also enhances search results, providing the support team with the most relevant information quickly. This has reduced the time spent searching for answers and improved the efficiency of the support team.
Cultural Harmony also uses Deskhero's knowledge base feature to create a comprehensive database of information about the events, venues, and company policies. This knowledge base is accessible to the support team and the public, reducing the number of queries received by the support team.
Overall, Deskhero's AI capabilities have enabled Cultural Harmony to provide high-quality and efficient customer support, leading to increased customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. These replies are based on the context of the query and the available information, ensuring that they are accurate and relevant.
How does Deskhero's AI enhance search results?
Deskhero's AI understands the context of the search query and provides the most relevant information from the knowledge base, previous tickets, and uploaded files. This makes the search process quicker and more efficient.
Can the public access the knowledge base created using Deskhero?
Yes, the knowledge base created using Deskhero can be made accessible to the public. This can help reduce the number of queries received by the support team.
* This article provides an example of how a fictive company in the Activities of providing cultural services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
