Historic Tours receives a large number of queries daily about tour details, booking, and site information. Managing these queries manually was proving to be inefficient. With Deskhero's advanced AI capabilities, the company has been able to automate a significant part of its customer support.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like tour schedules and site details, and scraped website data. This information is used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the response time and improved the quality of responses.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. The AI can understand the context of the query and provide the most relevant information, reducing the time spent searching for answers.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information about the tours, historical sites, and company policies. This knowledge base is accessible to the support team and the public, reducing the number of queries received by the support team.
Overall, Deskhero's AI capabilities have enabled Historic Tours to provide efficient and high-quality customer support, improving customer satisfaction and freeing up staff time for other important tasks.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time taken to draft responses, thereby improving response time.
How does Deskhero's AI enhance search results?
Deskhero's AI understands the context of the search query and provides the most relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data. This makes the search process quicker and more efficient.
Can the public access the knowledge base created using Deskhero?
Yes, the knowledge base created using Deskhero can be made accessible to the public. This can help reduce the number of queries received by the support team.
* This article provides an example of how a fictive company in the Activities of providing cultural services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
