CulturaSync uses Deskhero's advanced AI capabilities to manage their vast repository of research data. The AI-powered search bar allows researchers to quickly find relevant research papers, articles, and other resources from the knowledge base, saving valuable time and effort.
The company also uses the AI-powered ticket management system to handle customer queries efficiently. The AI uses embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the response time and improving customer satisfaction.
CulturaSync also leverages Deskhero's website scraping feature to gather data from various online cultural studies resources. The AI then processes this data and incorporates it into the knowledge base, keeping the researchers updated with the latest information in the field.
Deskhero's custom fields and structured data lists enable CulturaSync to organize their research data effectively. The AI can also generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the researchers to share their findings with the team.
Finally, CulturaSync uses the REST API to integrate Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance the search results. This makes it easier for users to find relevant content quickly.
How does the AI-powered ticket management system work?
The AI uses embeddings from previous tickets and knowledge base articles to generate suggested replies. This reduces the response time and improves customer satisfaction.
Can Deskhero's AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for users to share their findings with the team.
* This article provides an example of how a fictive company in the Cultural Studies Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
