Sea Delights prides itself on providing excellent customer service. To maintain this standard, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, allowing the customer support team to respond to inquiries quickly and accurately.
Deskhero's AI also enhances the company's search capabilities. By leveraging the same embeddings, the AI provides more relevant and accurate search results. This helps the customer support team find the information they need faster, further improving response times.
Sea Delights also uses Deskhero's website scraping feature to keep their knowledge base current. The AI scrapes the company's website for new information, which is then added to the knowledge base. This ensures that the customer support team always has the latest information available.
Furthermore, Deskhero's AI helps Sea Delights manage their tickets more effectively. The AI can categorize and prioritize tickets based on their content, allowing the customer support team to address the most urgent issues first.
By leveraging Deskhero's advanced AI capabilities, Sea Delights has been able to enhance their customer experience significantly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more accurate and relevant search results. This makes it easier for the customer support team to find the information they need quickly.
How does Deskhero's AI improve ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content. This helps the customer support team focus on the most urgent issues first.
* This article provides an example of how a fictive company in the Curing and Smoking of Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
