Ocean's Bounty receives a high volume of customer inquiries daily, ranging from product-related questions to delivery issues. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response time.
The company also uses Deskhero's AI capabilities to enhance their search results. The AI leverages the same embeddings to provide more accurate and relevant search results, making it easier for the customer support team to find the information they need quickly.
Additionally, Ocean's Bounty uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes the company's website for new information, which is then added to the knowledge base. This ensures that the customer support team always has the most current information at their fingertips.
Deskhero's AI capabilities also help Ocean's Bounty improve their ticket management. The AI can categorize and prioritize tickets based on their content, helping the customer support team focus on the most urgent issues first.
Overall, Deskhero's advanced AI capabilities have greatly improved Ocean's Bounty's customer support efficiency and effectiveness.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more accurate and relevant search results. This makes it easier for the customer support team to find the information they need quickly.
How does Deskhero's AI improve ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content. This helps the customer support team focus on the most urgent issues first.
* This article provides an example of how a fictive company in the Curing and Smoking of Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
