StitchMaster Designs often deals with a large number of customer inquiries regarding product care, custom design possibilities, and order modifications. To handle these effectively, they use Deskhero's ticket management system and AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results, enabling the support team to find relevant information swiftly. This is particularly beneficial when dealing with inquiries about specific care instructions for custom designs.
In addition, the AI's website scraping feature allows StitchMaster to keep abreast of the latest industry trends and customer preferences, aiding them in creating appealing and marketable designs.
Overall, Deskhero's advanced AI capabilities have empowered StitchMaster Designs to deliver prompt, accurate, and effective helpdesk services, resulting in improved customer satisfaction and retention.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to find relevant content from different sources, enhancing the search results and enabling the support team to find relevant information swiftly.
How does Deskhero's AI help StitchMaster stay updated with industry trends?
Deskhero's AI can scrape website data, allowing it to gather information about the latest trends in knit and crochet designs. This helps StitchMaster to create appealing and marketable designs.
* This article provides an example of how a fictive company in the Design and manufacture of custom knit and crochet pieces industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
