BikeBlast has an extensive knowledge base of different paint jobs, techniques, and designs specifically for motorcycles. They use Deskhero's advanced AI capabilities to leverage this knowledge base, providing quick and accurate responses to customer inquiries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
With Deskhero, BikeBlast also manages their customer support tickets more efficiently. The AI capabilities help in categorizing and prioritizing tickets based on their content and urgency. This ensures that critical issues are addressed promptly, improving customer satisfaction.
BikeBlast also utilizes Deskhero's website scraping feature to stay updated with the latest trends and techniques in the motorcycle custom paint job industry. The AI analyzes this data and incorporates it into the knowledge base, ensuring that the support team is always equipped with the most recent information.
Deskhero's comprehensive search bar powered by AI helps BikeBlast's support team find relevant information quickly and easily. The search results are enhanced by the AI, which uses embeddings from various sources to provide the most relevant results.
The REST API provided by Deskhero allows BikeBlast to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero also help in automating repetitive tasks, freeing up the support team to focus on more complex issues.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes the content and urgency of support tickets to categorize and prioritize them. This ensures that critical issues are addressed promptly.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses embeddings from various sources to enhance the search results. This ensures that the most relevant information is provided quickly and easily.
* This article provides an example of how a fictive company in the Custom Paint Jobs for Cars, Trucks, Boats, Motorcycles, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
