NewsCrafters has a large customer base with diverse needs and queries. Managing these queries was becoming a challenge until they implemented Deskhero. With its structured data lists and custom fields, NewsCrafters was able to categorize and prioritize tickets effectively, improving response times.
The advanced AI capabilities of Deskhero have been a game-changer for NewsCrafters. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
NewsCrafters also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities help generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, making it a comprehensive resource for customers.
With Deskhero's REST API, NewsCrafters has seamlessly integrated the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to customer queries. This reduces the time spent on crafting responses.
How does Deskhero enhance search results?
The AI capabilities of Deskhero enhance search results by leveraging OpenAI embeddings to find relevant content from various resources, making it easier for the support team to find the needed information quickly.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems seamlessly.
* This article provides an example of how a fictive company in the Custom publications & newsletters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
