RugArtistry receives a high volume of customer queries regarding their custom rug designs and orders. Using Deskhero's ticket management system, they are able to efficiently categorize, prioritize, and respond to these queries. The AI capabilities of the platform analyze previous tickets and knowledge base articles to suggest relevant responses, greatly reducing response times.
The company also uses Deskhero's knowledge base feature to provide customers with detailed information about their rug making process. The AI capabilities of the platform generate articles from uploaded files like policies, manuals, and presentations, making it easy for RugArtistry to keep their knowledge base updated with the latest information.
RugArtistry has also benefited from Deskhero's website scraping feature. The AI capabilities of the platform scrape data from their website and use it to enhance search results and suggested replies. This has made it easier for customers to find the information they need, further improving customer satisfaction.
With Deskhero's REST API, RugArtistry has been able to integrate their customer support services with their existing systems. This has streamlined their operations and made it easier for them to manage their customer interactions.
Overall, Deskhero's advanced AI capabilities have enabled RugArtistry to provide a superior customer support experience. They have seen a significant improvement in their response times and customer satisfaction rates since implementing the platform.
How has Deskhero improved RugArtistry's response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, greatly reducing the time it takes for RugArtistry to respond to customer queries.
How does RugArtistry use Deskhero's knowledge base feature?
RugArtistry uses Deskhero's knowledge base feature to provide customers with detailed information about their rug making process. The AI capabilities of the platform generate articles from uploaded files like policies, manuals, and presentations, making it easy for RugArtistry to keep their knowledge base updated.
How has Deskhero's website scraping feature benefited RugArtistry?
Deskhero's website scraping feature has made it easier for RugArtistry's customers to find the information they need. The AI capabilities of the platform scrape data from their website and use it to enhance search results and suggested replies, improving customer satisfaction.
* This article provides an example of how a fictive company in the Custom Rug Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
