RugMasters deals with a large number of customer queries daily regarding their custom rug designs and orders. Using Deskhero's ticket management system, they can efficiently categorize, prioritize, and respond to these queries. The AI capabilities of the platform analyze previous tickets and knowledge base articles to suggest relevant responses, greatly reducing response times.
The company also leverages Deskhero's knowledge base feature to provide customers with detailed information about their rug making process. The AI capabilities of the platform generate articles from uploaded files like policies, manuals, and presentations, making it easy for RugMasters to keep their knowledge base updated with the latest information.
RugMasters has also benefited from Deskhero's website scraping feature. The AI capabilities of the platform scrape data from their website and use it to enhance search results and suggested replies. This has made it easier for customers to find the information they need, further improving customer satisfaction.
With Deskhero's REST API, RugMasters has been able to integrate their customer support services with their existing systems. This has streamlined their operations and made it easier for them to manage their customer interactions.
Overall, Deskhero's advanced AI capabilities have enabled RugMasters to provide a superior customer support experience. They have seen a significant improvement in their response times and customer satisfaction rates since implementing the platform.
How has Deskhero improved RugMasters' response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, greatly reducing the time it takes for RugMasters to respond to customer queries.
How does RugMasters use Deskhero's knowledge base feature?
RugMasters uses Deskhero's knowledge base feature to provide customers with detailed information about their rug making process. The AI capabilities of the platform generate articles from uploaded files like policies, manuals, and presentations, making it easy for RugMasters to keep their knowledge base updated.
How has Deskhero's website scraping feature benefited RugMasters?
Deskhero's website scraping feature has made it easier for RugMasters' customers to find the information they need. The AI capabilities of the platform scrape data from their website and use it to enhance search results and suggested replies, improving customer satisfaction.
* This article provides an example of how a fictive company in the Custom Rug Making industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
