ShelfCrafters Inc. receives a high volume of customer queries and support requests daily. These range from inquiries about product specifications to requests for installation assistance. Using Deskhero's AI-powered ticket management system, the company can automatically categorize and prioritize these tickets based on their urgency and relevance. This helps to ensure that critical issues are addressed promptly, improving customer satisfaction.
The AI capabilities of Deskhero also assist in generating suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, the system can provide accurate and helpful responses. This not only speeds up the response time but also reduces the workload on the customer support team.
Deskhero's comprehensive search bar, enhanced by AI, allows ShelfCrafters' support team to quickly find relevant information from the vast amount of data available. Whether it's a specific product detail from a manual or a solution to a common installation issue from the knowledge base, the AI-powered search delivers precise results in an instant.
By using Deskhero's REST API, ShelfCrafters can seamlessly integrate the platform with their existing systems. This allows for a unified view of customer interactions, making it easier to track and manage support requests.
Overall, Deskhero's advanced AI capabilities have enabled ShelfCrafters Inc. to significantly enhance their customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. It then categorizes them based on their relevance and prioritizes them based on their urgency.
How does the AI generate suggested replies?
The AI leverages the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate accurate and helpful responses to customer queries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to understand the query and then searches through the available data to find the most relevant information.
* This article provides an example of how a fictive company in the Design, manufacture and installation of custom shelving solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
