Shelvify receives a large number of customer emails daily, ranging from product inquiries to installation requests. Managing these emails manually was time-consuming and inefficient. With Deskhero's AI-powered email management, the company can now handle these emails more effectively.
The AI uses OpenAI Embeddings to understand the content and context of the emails. It then categorizes and prioritizes them, ensuring that urgent and important emails are addressed promptly. This not only improves response times but also enhances customer satisfaction.
Furthermore, the AI can generate suggested replies to emails based on the data from previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the workload on the customer support team and speeds up the response time.
Deskhero's custom email domains feature allows Shelvify to maintain a consistent brand image in their communication. The company can use their own domain for sending and receiving emails, adding a professional touch to their customer interactions.
Overall, Deskhero's advanced AI capabilities have enabled Shelvify to streamline their customer communication and provide better support.
How does Deskhero's AI manage customer emails?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the emails. It then categorizes and prioritizes them, ensuring that urgent and important emails are addressed promptly.
How does the AI generate suggested replies to emails?
The AI leverages the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate accurate and helpful responses to customer emails.
What is the benefit of using custom email domains?
Using custom email domains allows companies to maintain a consistent brand image in their communication. They can use their own domain for sending and receiving emails, adding a professional touch to their customer interactions.
* This article provides an example of how a fictive company in the Design, manufacture and installation of custom shelving solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
