SoftSolutions was facing challenges in managing their growing volume of customer queries. With Deskhero's structured data lists and ticket management features, they were able to effectively organize and prioritize their support tickets.
The advanced AI capabilities of Deskhero provided SoftSolutions with suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This not only improved the quality of their responses but also significantly reduced their response time.
Deskhero's knowledge base feature enabled SoftSolutions to create a comprehensive repository of solutions to common issues. The AI further enhanced this by generating articles from Word, PowerPoint, and PDF files, thereby enriching their knowledge base and saving manual effort.
By using Deskhero's website scraping feature, SoftSolutions was able to gather relevant information from various sources. This data was processed by the AI to enhance search results and provide more accurate responses to customer queries.
Through the REST API, SoftSolutions integrated Deskhero with their existing systems, ensuring a seamless data flow. The custom fields and custom email domains features allowed them to tailor the platform to their specific needs.
How has Deskhero's AI capabilities improved SoftSolutions' response time?
Deskhero's AI capabilities provide suggested replies based on a vast amount of data from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time taken to draft responses, thereby improving the overall response time.
How does the knowledge base feature benefit SoftSolutions?
The knowledge base feature allows SoftSolutions to create a comprehensive repository of solutions. The AI capabilities of Deskhero further enhance this by generating articles from various file types, thereby enriching their knowledge base and saving manual effort.
How does SoftSolutions use the website scraping feature?
SoftSolutions uses Deskhero's website scraping feature to gather relevant information from various sources. This data is processed by the AI to enhance search results and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Custom software development services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
