HealthFirst was facing challenges in managing the large number of customer queries they received daily. They needed a solution that could help them handle these queries more efficiently. Deskhero's advanced AI capabilities provided the perfect solution.
With Deskhero, HealthFirst was able to create custom email domains and manage tickets effectively. This helped them to streamline their operations and ensure that all customer queries were addressed promptly.
The AI capabilities of Deskhero were particularly beneficial for HealthFirst. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to suggest replies to customer queries. This significantly reduced the time taken to respond to queries and improved the quality of responses.
Deskhero's AI-enhanced search bar also proved invaluable for HealthFirst. It made it easier for the support team to find relevant information from the knowledge base, previous tickets, and other resources. This greatly improved the efficiency of the support team.
Overall, Deskhero's AI capabilities have greatly improved HealthFirst's customer support services, making them more efficient and effective.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to customer queries. This helps to reduce response times and improve the quality of responses.
How does Deskhero's search bar work?
Deskhero's search bar uses AI to enhance search results. It finds relevant content from the knowledge base, previous tickets, and other resources, making it easier for the support team to find the information they need.
How has Deskhero improved HealthFirst's customer support services?
Deskhero has helped HealthFirst to manage customer queries more effectively, reduced response times through AI-suggested replies, and made it easier for the support team to find the information they need through an AI-enhanced search bar. This has made their services more efficient and effective.
* This article provides an example of how a fictive company in the Customer Care/Support industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
