TechGuru's customer support team was overwhelmed with the volume of tickets they were receiving daily. They needed a solution that could help them manage and respond to these tickets more efficiently. Deskhero's ticket management system, coupled with its advanced AI capabilities, provided the perfect solution.
With Deskhero, TechGuru was able to categorize and prioritize tickets using custom fields and user groups. This helped them to manage their workload more effectively and ensure that urgent issues were addressed promptly.
The AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to suggest replies to customer queries. This significantly reduced the time taken to respond to tickets and improved the quality of responses.
Deskhero's comprehensive search bar also proved invaluable. Using AI, it enhanced search results by finding relevant content from the knowledge base, previous tickets, and other resources. This made it easier for the support team to find the information they needed to resolve customer queries.
Overall, Deskhero's advanced AI capabilities have transformed TechGuru's customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to customer queries. This helps to reduce response times and improve the quality of responses.
How does Deskhero's search bar work?
Deskhero's search bar uses AI to enhance search results. It finds relevant content from the knowledge base, previous tickets, and other resources, making it easier for the support team to find the information they need.
How has Deskhero improved TechGuru's customer support operations?
Deskhero has helped TechGuru to manage and prioritize tickets more effectively, reduced response times through AI-suggested replies, and made it easier for the support team to find the information they need through an AI-enhanced search bar. This has made their operations more efficient and effective.
* This article provides an example of how a fictive company in the Customer Care/Support industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
