StitchCraft uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helps the company identify common customer queries and issues, enabling it to proactively address these in its knowledge base and reduce the volume of incoming tickets.
With Deskhero's custom fields and structured data lists, StitchCraft can categorize and prioritize tickets based on their urgency and complexity. The AI-powered system suggests replies based on similar past interactions, ensuring that customers receive accurate and consistent responses.
StitchCraft also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This feature allows the company to quickly update its knowledge base with new product information, policies, and procedures, improving the self-service experience for customers.
Deskhero's comprehensive search bar, powered by AI, provides StitchCraft's support team with quick access to relevant information. The search results are enhanced by OpenAI Embeddings, making it easier for the team to find solutions to customer queries.
Finally, StitchCraft uses Deskhero's REST API to integrate the platform with its existing systems. This integration enables the company to streamline its customer support processes, reducing manual work and improving efficiency.
How does Deskhero's AI capabilities improve StitchCraft's response times?
Deskhero's AI analyzes previous tickets and other data to suggest replies to new tickets. This feature reduces the time it takes for the support team to draft responses, thereby improving response times.
How does StitchCraft use Deskhero to update its knowledge base?
StitchCraft uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, pdf files. This feature allows the company to quickly add new information to its knowledge base.
How does Deskhero's comprehensive search bar benefit StitchCraft?
Deskhero's comprehensive search bar, powered by AI, provides StitchCraft's support team with quick access to relevant information. The search results are enhanced by OpenAI Embeddings, making it easier for the team to find solutions to customer queries.
* This article provides an example of how a fictive company in the Customized Clothing Design and Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
