Borderline Services deals with a wide range of customs regulations and procedures. To help their customers navigate these complexities, they maintain a comprehensive knowledge base. With Deskhero, they can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from relevant websites. This saves significant time and resources that would otherwise be spent on manual data entry.
Deskhero's AI capabilities also enhance the usability of Borderline's knowledge base. The AI uses OpenAI Embeddings to find relevant content from various sources when a customer searches the knowledge base. This ensures that customers always receive the most accurate and relevant information, improving their experience and reducing the need for further support.
Deskhero's AI also plays a crucial role in Borderline's customer support. It generates suggested replies to customer queries based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistency and accuracy in the responses.
In addition, Deskhero's REST API allows Borderline to integrate their existing systems with Deskhero. This enables them to leverage Deskhero's AI capabilities across their entire operation, further enhancing their efficiency and customer service.
By using Deskhero, Borderline Services has been able to significantly enhance their knowledge base and customer support. The advanced AI capabilities of Deskhero have enabled them to provide accurate and timely information to their customers, improving their overall experience.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from relevant websites. This saves significant time and resources that would otherwise be spent on manual data entry.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources when a customer searches the knowledge base. This ensures that customers always receive the most accurate and relevant information.
How does Deskhero's AI improve customer support?
Deskhero's AI generates suggested replies to customer queries based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistency and accuracy in the responses.
* This article provides an example of how a fictive company in the Customs clearance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
