Marble Creations Co. receives a high volume of customer queries and requests daily. Managing these efficiently was a challenge before they implemented Deskhero. The platform's ticket management system and user groups feature allowed them to categorize and assign tickets effectively, leading to improved response times.
The AI capabilities of Deskhero have been a major advantage for Marble Creations Co. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly reduced the time taken to draft responses and improved the quality of responses, leading to increased customer satisfaction.
The AI also enhances search results, making it easier for the customer support team to find relevant information. This has been particularly beneficial in dealing with complex queries that require detailed technical knowledge. The team can now quickly access the necessary information, improving their efficiency and effectiveness.
The custom fields and structured data lists features have also been instrumental in managing customer information. Marble Creations Co. can now easily categorize and track customer interactions, leading to more personalized service and better customer relationship management.
In conclusion, Deskhero's AI capabilities have transformed Marble Creations Co.'s customer support, leading to improved efficiency, better quality of service, and higher customer satisfaction.
How has Deskhero's AI improved response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This greatly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to find relevant content from various sources. This enhances the search results, making it easier for the customer support team to find the necessary information.
How does Deskhero help in managing customer information?
Deskhero's custom fields and structured data lists features allow for easy categorization and tracking of customer interactions. This helps in providing personalized service and improves customer relationship management.
* This article provides an example of how a fictive company in the Cutting of stone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
