ShieldTech Corp. deals with a high volume of customer tickets daily. With Deskhero's AI capabilities, these tickets are efficiently sorted and prioritized, ensuring that urgent matters are addressed promptly. The AI also suggests replies based on previous tickets and knowledge base articles, reducing the time spent by helpdesk agents on each ticket.
Deskhero's AI enhances ShieldTech's knowledge base by scraping data from uploaded files and the company's website. This has resulted in a more comprehensive and relevant knowledge base, which has improved the self-service experience for clients and reduced the load on the helpdesk team.
ShieldTech has also used Deskhero's AI to provide proactive support. The AI analyzes patterns in tickets and alerts the helpdesk team about potential issues before they escalate. This has resulted in faster resolution times and increased customer satisfaction.
The AI capabilities of Deskhero have also improved the search functionality of ShieldTech's knowledge base. The AI uses OpenAI embeddings to find relevant content, enhancing search results and making it easier for users to find the information they need.
Overall, the integration of Deskhero's AI into ShieldTech's helpdesk services has led to optimized operations, proactive support, and improved customer satisfaction.
How does Deskhero's AI optimize helpdesk operations?
Deskhero's AI sorts and prioritizes tickets, ensuring that urgent matters are addressed promptly. It also suggests replies based on previous tickets and knowledge base articles, reducing the time spent by helpdesk agents on each ticket. This leads to optimized helpdesk operations.
How does Deskhero's AI provide proactive support?
Deskhero's AI analyzes patterns in tickets and alerts the helpdesk team about potential issues before they escalate. This allows the team to address the issues proactively, resulting in faster resolution times and increased customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes data from uploaded files and the company's website to generate comprehensive and relevant articles for the knowledge base. It also uses OpenAI embeddings to enhance search results, making it easier for users to find the information they need.
* This article provides an example of how a fictive company in the Cybersecurity monitoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
