MilkWay was facing challenges in providing timely and accurate support to their customers due to the growing complexity of their products and services. They needed a solution that could help them deliver high-quality support consistently.
Deskhero's structured data lists and custom fields allowed MilkWay to categorize and track their support tickets effectively. The custom email domains ensured that all support-related communication was centralized and easily accessible.
Deskhero's advanced AI capabilities played a crucial role in improving MilkWay's support services. The AI used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This not only improved the accuracy of the responses but also reduced the response time.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed. This resulted in a decrease in the number of support tickets, as customers could resolve their issues themselves.
Overall, Deskhero's AI capabilities have helped MilkWay deliver faster, more accurate support, leading to a better customer experience and increased customer retention.
How does Deskhero's AI improve the accuracy of the responses?
Deskhero's AI uses OpenAI embeddings to understand the context and content of the customer's query. It then finds relevant content from previous tickets, knowledge base articles, uploaded files and scraped website data to generate accurate responses.
How has Deskhero helped MilkWay deliver faster support?
Deskhero's AI generates suggested replies, which reduces the time taken to respond to customer queries. The AI also enhances the search results in the knowledge base, enabling customers to resolve their issues themselves, thereby reducing the number of support tickets.
How has Deskhero improved MilkWay's customer experience?
Deskhero has helped MilkWay deliver faster, more accurate support, leading to a better customer experience. The AI capabilities have also made it easier for customers to find the information they need, further enhancing their experience.
* This article provides an example of how a fictive company in the Dairy Cattle Feeding and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
