CowCare's helpdesk team was struggling with the growing volume and complexity of support tickets. They needed a solution that could help them manage these tickets effectively and provide timely, accurate responses.
Deskhero's user groups and tickets management features allowed CowCare to organize their helpdesk operations effectively. The user groups ensured that tickets were assigned to the right team members, while the tickets management feature helped track the progress of each ticket.
Deskhero's advanced AI capabilities revolutionized CowCare's helpdesk services. The AI used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to tickets and improved the accuracy of the responses.
The AI also enhanced the search results in the knowledge base, enabling customers to find the information they needed quickly and easily. This led to a decrease in the number of support tickets, as customers could resolve their issues by referring to the knowledge base.
Overall, Deskhero's AI capabilities have helped CowCare optimize their helpdesk operations, leading to faster, more accurate responses and increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings to understand the context and content of the search query. It then searches the knowledge base, uploaded files and scraped website data to find the most relevant information.
How has Deskhero helped optimize CowCare's helpdesk operations?
Deskhero has helped CowCare manage their support tickets more effectively and provide faster, more accurate responses. The AI capabilities have also made it easier for customers to find the information they need, leading to fewer support tickets and increased customer satisfaction.
* This article provides an example of how a fictive company in the Dairy Cattle Feeding and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
