DairyMaster's customer support team was struggling with the increasing volume of support tickets, which led to longer response times and decreased customer satisfaction. They needed a solution that could help them manage and resolve tickets more efficiently.
Deskhero's ticket management feature allowed DairyMaster to organize and prioritize their support tickets effectively. The kanban board provided a visual overview of all ongoing support issues, making it easier for the team to track progress and identify bottlenecks.
The advanced AI capabilities of Deskhero were a game-changer for DairyMaster. The AI leveraged OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed. This led to a decrease in the number of support tickets, as customers could resolve their issues by referring to the knowledge base.
Overall, Deskhero's AI capabilities have enabled DairyMaster to provide faster, more accurate support to their customers, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings to understand the context and content of the search query. It then searches the knowledge base, uploaded files and scraped website data to find the most relevant information.
How has Deskhero improved DairyMaster's customer support?
Deskhero has helped DairyMaster manage and prioritize their support tickets more effectively. The AI capabilities have reduced response times by generating suggested replies and enhanced the search results in the knowledge base, leading to fewer support tickets.
* This article provides an example of how a fictive company in the Dairy Cattle Feeding and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
