CreamyCow Corp. deals with a high volume of customer inquiries and complaints daily. Handling these tickets manually was inefficient and often led to delayed responses. With Deskhero, they were able to automate ticket management, ensuring each ticket is promptly addressed.
Deskhero's advanced AI capabilities have been a game-changer for CreamyCow Corp. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The AI-enhanced search bar has made it easier for the customer support team to find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a policy document, the AI-powered search provides accurate results in seconds.
Deskhero's AI also helps in enhancing the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for CreamyCow Corp. to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have helped CreamyCow Corp. improve their customer support services. They've seen a significant reduction in response times and an improvement in customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide accurate search results. It can search through previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Dairy Farming of Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
