Dairy Delight Ltd. has a large customer base and receives numerous helpdesk requests daily. Managing these requests manually was challenging and often resulted in delays. With Deskhero, they were able to automate helpdesk ticket management, ensuring prompt and efficient service.
Deskhero's advanced AI capabilities have been instrumental in improving Dairy Delight Ltd.'s helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to address helpdesk requests.
The AI-enhanced search feature has been a game-changer for Dairy Delight Ltd.'s helpdesk team. It allows them to quickly find relevant information, whether it's a previous ticket, a knowledge base article, or a policy document. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's AI also assists in maintaining and updating the knowledge base. It generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and useful for both the helpdesk team and customers.
Overall, Deskhero's AI capabilities have revolutionized Dairy Delight Ltd.'s helpdesk services. They've seen a significant decrease in resolution times and an increase in customer satisfaction.
How does Deskhero's AI improve helpdesk ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to address helpdesk requests.
How does the AI-enhanced search feature work?
The AI-enhanced search uses OpenAI Embeddings to provide accurate search results. It can search through previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This ensures that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Dairy Farming of Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
